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About Us
ALTERNATIVE OUTLINE FORMAT OF THE NEXT STEPS:
Transfer Meeting with client, case manager, and personal agent (PA)
PA explains Full Access Brokerage and universal access
Fill out initial paper work
Release of information
Acumen paper work
Second meeting most likely is a home visit with client, family, providers and personal agent
Start filling out the customer survey, identifying goals, dreams, likes, dislikes
Spend time with client and family and get to know each other a little better
Continue meeting if necessary to fill out the customer survey and develop relationship
The personal agent will start looking for providers at this time
The personal agent will start looking for potential resources at this
The PA arranges a meeting for a Person Centered Plan with the client and the people they choose including family, providers, friends
The personal agent will act as the facilitator for the meeting
Map out the clients goals, likes, dislikes, and different areas of their life
Arrange for any necessary steps to be taken
Write the Individual Support Plan (also known as the ISP)
Budget all the financial information
Set up any providers for the client
Set up any employment options for the client if they are interested
Review the plan and check in with client on a regular basis
Review the plan on the anniversary date, provide 90 day reviews and revisit customer survey
identify any new goals
implement any changes that need to take place
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