Full Access

Eugene Staff

Sandy Leifeste
Executive Director
Full Access Member: Sandy Leifeste

Sandy started working with Full Access in May 2003. She graduated from the U of O with a Bachelors Degree in Education.  Prior to Full Access, she worked as a Program Manager, Instructor, and Workforce Development Director. Sandy has worked in education and social services for most of her career.  Sandy began working at Full Access as a Personal Agent in 2003.  When not working, Sandy enjoys spending time with her three children and her husband.   

Phone: 541-284-5070 ext. 121
Chrystal Burns
Program Manager
Full Access Member: Chrystal Burns

Born and raised in Coeur d'Alene, Idaho, Chrystal relocated to Eugene in 1997. She has been a part of the DD Community ever since, with experience in group homes, Goodwill, Pearl Buck and has been with Full Access since March, 2004. Chrystal loves helping people realize and achieve their goals. She embraces the pioneering aspect of the Brokerage, treading new territory for the people we serve. When not at Full Access, you can find her spending time with her husband and daughter, camping, or running away to the coast.

Phone: 541-284-5070 ext. 107
Robyn Kelly
Operations Manager
Full Access Member: Robyn Kelly

Robyn is a native Montanan, spending her entire life there, until her escape to Oregon in 2014. She attended Montana State University, majoring in Health Information Management. She has spent most of her career in human services, including managing a vocational training program at Easter Seals-Goodwill in Montana and management for the State of Oregon’s Stabilization and Crisis Unit. She is excited to join Full Access and be a part of supporting self-advocacy and choices leading to quality, active lives for all people. When she’s not working, Robyn enjoys live music, art, thrift stores, and exploring Oregon (especially the coast).

Phone: 541-284-5070 ext.117
Mike Shugrue
Program Supervisor
Full Access Member: Mike Shugrue

Mike grew up in Massachusetts, and also resided in Vermont and Rhode Island before moving to the Eugene area in 2014. Mike has a Bachelor’s Degree in Psychology from Worcester State University in Massachusetts, and has traveled extensively around the United States, crossing the country seven times “on the road”. His wife Patricia originally grew up in Eugene, so they decided to take their 16 year old son Nic and three cats to the west coast to live. Prior to relocating to Oregon, Mike worked in Rhode Island as a Coordinator in both Adult and Child & Family Services, as well as Human Resources and Staff Recruiting. He also worked as a Job Developer here in Eugene before joining the Full Access team in December 2015. Mike has a passion for making “community connections” for the individuals we support, and in Rhode Island he was involved with theater productions, “anti-bullying” groups, as well as several arts and recreational programs. Mike is very excited about continuing to initiate new connections in the Eugene area, and seeking out new venues for individuals to flourish in.

Phone: 541-284-5070 ext. 111
Eileen Lahey
Controller/Benefits Manager
Full Access Member: Eileen Lahey

Bio coming soon!

Phone: 541-284-5070 ext. 123
Taylor Higley
Executive Assistant
Full Access Member: Taylor Higley

Taylor started at Full Access in January of 2014. She grew up in Eugene and attended the University of Oregon, studying Cultural Anthropology and Non-Profit Administration. As the Executive Assistant, Taylor enjoys working with the amazing staff at Full Access and interacting with the Full Access Community. When away from work, she loves reading, traveling, and spending time outdoors with her two monstrous dogs, Tucker and Truman.

Phone: 541-284-5070 ext. 102
Cindy Carney
Customer Service Assistant
Full Access Member: Cindy Carney

A native Oregonian, Cindy has worked in the Customer Service field for 30 years. Fourteen of those years as a small business owner. She is married and has two adult sons who also live and work in the area. Her hobbies are painting, gardening, photography and hunting down antiques. Cindy is excited about coming on board with Full Access and hopes to make a positive contribution.

Phone: 541-284-5070 ext.100
Cathy Mish
Customer Service Assistant
Full Access Member: Cathy Mish

Raised in Hollywood, California, Cathy and her husband moved to Oregon in 1998. She graduated from Cal State Northridge with a degree in Environmental Biology and thoroughly enjoys being out in nature. She has always felt a strong connection with animals, and her goal is to rescue as many animals as she possibly can! Cathy loves her job and enjoys interacting with clients and her coworkers. Outside of work, she enjoys mountain biking, hiking, gardening, bird watching and just spending quality time with her husband and their “furry” family.

Phone: 541-284-5070 ext. 100
Jason Serbesku
Data Processing Specialist
Full Access Member: Jason Serbesku

Jason grew up in St. Paul, MN, but having lived in Seattle, San Diego, and NYC among other places has certainly expanded his horizons. When he moved to Eugene, where many of his friends in the ASL community are located, he rediscovered a hometown nostalgia that reminds him of his summers visiting grandparents who lived in a similarly-sized city. Jason loves working at Full Access with such great coworkers, who work hard everyday to make a difference in people’s lives and the community. He has decades of experience in administrative roles, as well as customer service and other work experience. In his free time, Jason likes reading, writing, playing games, and hanging out with his friends. He loves animals, nature, and camping. He especially enjoys humor, seeing it as a spice of life, capable of helping us cope with our worst tragedies, and keeping us humble in our greatest achievements.

Phone: 541-284-5070 ext. 130
Matthew Lahey
Data Processing Specialist
Full Access Member: Matthew Lahey

Bio coming soon!

Phone: 541-284-5070 ext. 115
Kristie Krinock
Assessor/ QA Specialist
Full Access Member: Kristie Krinock

Kristie was born and raised in Sunnyvale, California and received her B.A. in Psychology from the University of Montana. Her beginnings in this field started at an early age. Her mom owned a home day care where she welcomed many children with varying abilities over the years. In elementary school Kristie volunteered to work in the Resource Room. Trailers were set up in the field and all kids regardless of their level of ability were taught in those rooms. The need for advocacy became apparent at this young age as she questioned teachers and the principal as to why her friends couldn’t be in the same classroom as everyone else. In Junior High and High School she volunteered for Parks and Recreation in Sunnyvale teaching ballet and gymnastics to kids with varying abilities. At the University of Oregon, Kristie worked at Disability Services, helping to make the campus a place where everyone was treated equally and enjoyed the same opportunities. Prior to coming to Full Access Kristie worked 14 years at Alvord-Taylor in varying positions. In her spare time Kristie likes to read, dance and laugh. She is very excited to continue to help people become integrated into their communities and to teach the community how to be inclusive for all.

Phone: 541-284-5070 ext. 124
Shonna Aiken
Personal Agent
Full Access Member: Shonna Aiken

Born in the Silicon Valley and raised in Southern Oregon, Shonna Aiken has made a career out of working with underserved and vulnerable populations. She started working for Marta’s House (Formerly known as the Klamath Crisis Center) as a Sexual Assault/ Domestic Violence Advocate. She was a first responder to the hospital and crime scenes while also working the 24-hour Suicide/Mental Health Hotline. Later, she was stationed in the Klamath County District Attorney’s Office as the Court Advocate. She was able to obtain her Bachelors of Science in Applied Psychology from Oregon Institute of Technology. She relocated to Lane County in 2015 and after a two-year stint with RISE Services, she began working for Full Access in the winter of 2018. She enjoys spending time with her family and friends, and in her free-time, she is a creative writer, spray-paint artist, and illustrator.

Phone: 541-284-5070 ext. 109
Mel Collier
Personal Agent
Full Access Member: Mel Collier

Mel likes to dance, bake and eat desserts, be outdoors, hike, lie in the grass on a warm day, travel, and spend time with family and friends. Sunny days make her happy. She adores quality chocolate. Mel is a UO alumni, with a bachelor’s degree in sociology, and a minor in business. Being part of the movement for equality is important to her. Given that, sociology seemed like the right choice!

Phone: 541-284-5070 ext. 105
Jodi Davis
Personal Agent
Full Access Member: Jodi Davis

As a native to Eugene, Jodi graduated from the University of Oregon with a Bachelor of Science degree. Prior to gaining employment at Full Access, she had over 10 years’ experience in the Human Service field at; HIV Alliance, Laurel Hill Center, Shelter Care and Alvord Taylor Independent Living Services. When Jodi is not working, she enjoys spending time with her family, gardening, creating art, cooking, swimming, personal growth and self-awareness. Jodi genuinely enjoys her job as a Personal Agent as her views align with the mission of Full Access in that she honors client choice and seeks to assist individuals in making their dreams come true. 

Phone: 541-284-5070 ext.112
Amberlee Dawson
Personal Agent
Full Access Member: Amberlee Dawson

Amberlee is excited to take on her role as a Personal Agent. She earned her Bachelor’s degree in Social Work from the University of Alaska Fairbanks in 2003 and worked in a variety of human service settings before relocating to the lower 48. Prior to her arrival in Oregon, Amberlee worked as a Case Manager in Lawrence, Kansas and found her niche in working with individuals with disabilities. It did not take long for the west coast to lure Amberlee and her husband to Oregon with its promise of outdoor adventures. In addition to being a devotee of all things Alaskan, Amberlee is also an avid reader, an eager explorer and a seasoned softball player.

Phone: 541-284-5070 ext. 113
Sarah Fields
Personal Agent
Full Access Member: Sarah Fields

Sarah is a native Oregonian and graduate of the University of Oregon. She began working with individuals with developmental disabilities at a vocational agency, South Oregon Training and Habilitation, in 1992. Before coming to Full Access, she worked at Oregon Supported Living Program, Alvord-Taylor and Pearl Buck. "The aspect of the Brokerage that I find most rewarding is my ability as a Personal Assistant to advocate, not only for the needs of our clients, but their personal dreams and goals, as well." Her leisure activities include: Yoga, running, gardening, reading, music and vacations with with great beaches and swimming. She also enjoys quality time with her husband Jeffrey, family, friends and 5 cats (Hazel, Koufax, Olivia, Beatrice & Jolson).

Phone: 541-284-5070 ext. 103
Rheanna Fine
Personal Agent
Full Access Member: Rheanna Fine

Rheanna lives in Eugene with her husband, three kids, two cats, and a dog. She began her career in Developmental Disabilities volunteering as a classroom aid for Elementary and Middle School students. After working with children, Rheanna started her own business to provide recreational activities for adults with developmental disabilities. Rheanna enjoys gardening, long walks and hikes, swimming, and camping. She is happiest when she is outside and the sun is shining. Rheanna takes great pride in advocating for her clients and helping people to live their best lives.

Phone: 541-284-5070 ext. 110
Ashley Hoover
Personal Agent
Full Access Member: Ashley Hoover

Ashley joined the Full Access team in November of 2016. She was raised in Eugene and graduated from the University of Oregon in 2013 with a degree in Family and Human Services and a minor in Special Education. Ashley has worked with people with disabilities in various capacities, including jobs as an adaptive recreation instructor, special education assistant, job coach, and SAIL Housing resident liaison. She is devoted to supporting and advocating for her client’s needs and encouraging them to dream big! During her spare time, Ashley loves to go on adventures with her husband, friends, and family. She enjoys taking naps, cycling, traveling, and cuddling with animals. Ashley is so grateful to work with an amazing team for a FABulous company!

Phone: 541-284-5070 ext. 116
Mandy Jensen
Personal Agent
Full Access Member: Mandy Jensen

Mandy started at Full Access in December of 2015. She was born and raised in Florence, Oregon and attended Western Oregon University. Mandy has worked with individuals who experience disabilities since 2007. Outside of work, Mandy enjoys spending time with her family on the coast going to the beach agate hunting or just to have fun. When Mandy isn’t on the coast with her family, she enjoys spending time with her friends and going thrift shopping.

Phone: 541-284-5070 ext. 118
Debbie Smith-Tracy
Quality Assurance/Personal Agent
Full Access Member: Debbie Smith-Tracy

As a military brat, Debbie lived an incredible life traveling all over the world, but never had roots to any place. After coming to Eugene in 1985 to visit a friend, she found her forever home and never left. Debbie has worked with people with disabilities for over 20 years, 15 of those years has been as a case manager. She has also received her CADC1 (Certified Alcohol Drug Counselor 1) certification and worked in the drug and alcohol recovery field, but missed advocating and helping clients achieve their independence. Debbie enjoys working at Full Access where she gets to take part in her clients dreaming big and reaching their goals. In her free time, Debbie goes on adventures with her friends, spends time with her three amazing daughters, and corrals her four animals (two dogs and two cats). When she has time, Debbie also enjoys cooking, sewing, and reading. 

Phone: 541-284-5070 ext. 106

Cottage Grove Staff

Katrina Anderson
Personal Agent
Full Access Member: Katrina Anderson

Katrina comes to us with twenty years of social service experience.  She has worked at Goodwill as an employment specialist and an employment/alternative to employment program manager, Alvord Taylor as a residential program manager, and most recently as an office specialist for Child Welfare.  Katrina grew up in the Eugene/Creswell area and currently resides in the South Lane area with her husband, children, and pets.    In her free time, Katrina enjoys reading, crafting, hiking, camping, swimming, movies, road trips, watching Seahawks and Ducks football, and spending quality time with her family.

Phone: 541-942-5003